Condition of Sales

Shamballa Jewels orders are delivered Monday to Friday between 9am and 5pm, subject to local delivery. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items. All orders use Express delivery through UPS, DHL or FedEx.

We will choose the most efficient express service for your location.
Courier services used: DHL EXPRESS, UPS EXPRESS SAVER, FedEx Expedited, Der Kurier. 

Delivery time:
Up to 4-6 weeks 

Transit times:
Europe: delivery within 1-2 business days
USA: delivery within 2-3 days
Rest of the world: delivery within 2-7 days

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Shamballa Jewels cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.



You are responsible to any local duties or taxes that might be added to the order.
If you are ordering from within your own customs zone or country, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these are included at the final stage of checkout.

The price you pay to Shamballa Jewels will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs. As we are unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a DAP order.

For international orders shipped to customers in the US, please be aware that US Customs may ask for your IRS, EIN or SSN number before enabling delivery to your address. You will normally have one week to provide this information before your order is returned to Shamballa Jewels.

Please view our Terms & Conditions for further information.


After placing an order, you will receive an email containing all the details. We may also be in touch if we need further information to verify your payment. Once your order is confirmed, it will be dispatched within 2 business days.

Depending on your location, delivery takes 1-7 business days after it's dispatched. You will receive a tracking number by email so you can follow your order.



We can attempt to cancel your purchase if you change your mind. Please email as soon as possible. As orders are processed as quickly as possible it may not be possible to cancel an order.


Please read about your options in the Return & Refunds Policy section.